Legal Notice & Terms of Service

1. Legal notice

The Lelino (the "Platform") is published and operated by Lelino. General enquiries: contact@thelelino.com. Data protection enquiries: privacy@thelelino.com.

2. Acceptance of Terms

By accessing or using the Platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not access or use the Platform.

We reserve the right to update these Terms at any time. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. We will notify you of material changes via email or a prominent in-app notice at least 14 days before they take effect.

These Terms do not govern how we handle your personal data. That is set out in the Privacy Policy, and nothing in these Terms limits the rights it describes.

3. Description of Service

The Lelino is a SaaS platform that connects restaurants and content creators ("influencers") to facilitate authentic content partnerships. The Platform provides:

• Campaign creation and management tools for restaurants.
• Influencer discovery and profile browsing.
• Collaboration requests, in-app messaging with file attachments, and promo codes used to attribute bookings and revenue to a collaboration.
• A reservation book, a public restaurant page with a booking form and customer reviews, and revenue attribution reporting.
• Audience statistics retrieved from Instagram and TikTok through their official OAuth authorization flows, with your authorization (see section 5).
• Text-message (SMS) notifications on two events, and no others: the restaurant is texted when a creator applies to one of its campaigns, and the creator is texted when that application is approved.

The Platform is provided on an "as is" and "as available" basis. We may modify, suspend, or discontinue any aspect of the Platform at any time.

4. Eligibility and accounts

• Influencer accounts. Creating an influencer account requires connecting at least one Instagram or TikTok account, and those connected accounts must total at least 4,000 followers. This threshold is checked automatically before the account is created, and a signup below it is refused. If you believe a refusal is wrong, write to us and a person will look at it.
• Restaurant accounts. Restaurants provide their business identity (trading name, SIRET, owner details, address). This is used to verify the establishment and to publish its public page.
• Mobile phone number. Every account, of either kind, requires one at signup. It is used for the two notifications in section 3 and for nothing else. You can change it at any time under Account — restaurants: Dashboard → Settings; influencers: your Profile page — where you can also change your email address and password. You cannot leave the field empty, and there is no setting that stops the messages; deleting your account removes the number and ends them. What is sent, to whom it is passed and on what legal basis is in the Privacy Policy, §5 and §6.
• Trust score. Influencers are shown to restaurants alongside a trust score out of 100, computed from the outcomes of their past collaboration requests on the Platform. It is decision support only: no request is ever accepted or declined automatically. How it is calculated is set out in the Privacy Policy, §9.

5. Instagram and TikTok connections

The Platform connects to Instagram and TikTok through their official OAuth authorization flows. By connecting an account, you authorize us to retrieve:

• Instagram (scope instagram_business_basic): your account id, username, follower count, media count, and the like and comment counts of your ten most recent posts, from which we compute an engagement rate.
• TikTok (scopes user.info.basic, user.info.stats, video.list): your account id, username, display name, follower count, and the like and comment counts of your ten most recent videos.

You may disconnect at any time from the Platform, which deletes the stored access token from our servers. Disconnecting does not revoke our application's authorization on Meta's or TikTok's side — you do that in their own settings. Both steps are described in the Data Deletion Instructions.

6. User Obligations

By using the Platform, you agree to:

• Provide accurate, current, and complete registration information and keep it up to date.
• Keep your login credentials confidential and notify us immediately of any unauthorized access to your account.
• Not use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law.
• Not attempt to gain unauthorized access to any part of the Platform or its related systems.
• Comply with Meta's Platform Terms and TikTok's Developer Terms when connecting your accounts to the Platform.
• Not impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Where you are a restaurant: handle the personal data of diners who book a table or leave a review — their name, email, phone number and comments — only for the purpose of serving them, and honour any request they make about that data.

7. Subscriptions and billing

Some restaurant features require a paid subscription. Payment is handled by Stripe: the checkout page and the subscription management portal are operated by Stripe, and card details are entered there and never reach our servers. New subscriptions start with a 60-day trial.

You can manage or cancel a subscription from Stripe's billing portal, reached with the "Subscription" button under Dashboard → Settings. Deleting your account cancels the subscription immediately, so no further payment is taken.

Stripe retains the customer record and the invoices for periods that were actually billed, as accounting records — this survives deletion of your Lelino account. See the Privacy Policy, §11.

8. Termination and deletion

We reserve the right to suspend or permanently terminate your account at our sole discretion, with or without notice, if we believe you have violated these Terms or if your actions may harm the Platform, other users, or third parties.

You may delete your account at any time from the Platform — restaurants: Dashboard → Settings; influencers: Profile — using "Delete my account". Deletion happens immediately and cannot be undone. You can download a copy of your data first with "Download my data", in the same place.

Deletion is immediate but it is not total.The other party's conversation thread, anonymised shared business records, and Stripe's customer record and invoices survive it. The complete list, with the reason for each item, is in the Privacy Policy, §11, and step by step in the Data Deletion Instructions. Earlier versions of this page promised deletion "within 30 days"; that was never what the Platform did, and it has been removed.

If you cannot sign in, or if you never had an account and your data reached us because you booked a table or left a review, write to privacy@thelelino.com. We answer within one month.

9. Limitation of Liability

The Platform is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, The Lelino and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amounts paid by you to The Lelino in the twelve (12) months preceding the claim.

Nothing in this section limits liability that cannot be limited under applicable law, including liability under the GDPR towards data subjects.